Chapter 2 : we introduce the development of incertitude theory .

第二章：介绍不确定性理论的发展。

Namely , managers will focus on sustaining and stability , when the general level of the service stands satisfactory , and show their abhor to incertitude , while show their bias to incertitude and try to change and improve when the general service level is unsatisfactory .

即当服务质量总体水平处于满意的状态下,管理者追求的是保持和稳定,展现出对不确定性的厌恶;而当服务质量总体水平处于不满意的状态时,管理者力图改变和进步,展现出对不确定性的偏爱。

But let us grant that it is probable the way to eternal life may be better known by a prince than by his subjects , or at least that in this incertitude of things the safest and most commodious way for private persons is to follow his dictates .

但是如果我们承认君主比他的臣民更可能知道那条永恒生命的道路，或者至少承认在这种不确定的事情上私人最安全最可行的方法就是按照君主的命令行事。

In the collaborate designing of the complex products , the designers always meet with the incertitude multi design projects , and require multi-fields specialists to evaluate integrally .

在复杂产品的协同设计过程中，常常会遇到难于确定的多个设计方案，需要多领域专家集体评价。